Refund Policy
Refund and Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need proof of purchase.
After full payment has been received and the order has been dispatched, the freight charges and if applicable a credit card transaction fee will become non-refundable unless the product was wrongly advertised or faulty.
Return freight costs need to be carried by the purchaser for change of mind or if the product does not fulfil your expectations, unless the product is faulty. We will pay the return freight if the product is faulty, has been wrongly advertised or delivered. This does not include late deliveries.
To start a return, you can contact us at hello@sustainedfun.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@sustainedfun.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We cannot take returns if they have been used or washed, unless faulty.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.